About Moolands

Moolands are a specialist in reactive and planned repairs in plumbing and drainage, M&E and groundworks. With nationally recognised clients on their books including PureGym, McDonalds, Greene King and the London Fire Brigade, they’re a leading FM provider in the south east of England. 

Challenge

Moolands’ client contracts require them to keep their clients’ systems updated with detailed records of their work, alongside their internal job management system BigChange. Moolands had already worked hard to make their process as efficient as possible, but spending several minutes copying and pasting per job was adding up to a substantial amount of time each week spent on manual data entry. 

Solution

We implemented a comprehensive two-way integration between Moolands’ BigChange system and PureGym’s Verisae system. The integration monitors Verisae for new jobs and accepts them on behalf of Moolands, copying all the data required into BigChange. Staff at Moolands no longer need to manually accept the job, improving performance on the job acceptance KPI, and have all the info they need to get right into scheduling, eliminating reliance on copying and pasting.

Once the job is in BigChange, the admin and engineering staff at Moolands can do all their work in there, letting the integration handle the routine task of updating PureGym’s records in Verisae. Our modular architecture let us control exactly what information is fed back into Verisae, so the client gets everything they want without exposing internal notes from Moolands. 

Results

The biggest benefit has been the improvement in hitting PureGym’s KPIs. Automated updates mean jobs are accepted, scheduled, attended and completed more quickly — and importantly, the client is informed in a timely fashion, with all the data they need. This has reduced the number of chase-up calls from customers when a manual update was delayed or missing, which also improves client relationships.

Getting rid of manual data entry has reduced the overhead cost of delivering the service and freed up staff to focus on more important work, such as building client relationships and supporting engineers with their needs. This has had an added benefit of improving engagement within the administrative staff, who are able to ‘spread their wings’ and learn more about the business processes.

The Future

With the Verisae integration already delivering valuable improvements, Moolands are now looking at expanding their integrations to other clients and different applications. 
Integration has also become a selling point when Moolands are tendering for new or recurring contracts, showing that Moolands is pushing innovation in field services. Moolands’ MD Tyrone Cowland has been encouraging existing customers to consider API functionality when selecting new software or upgrading their proprietary platforms.