From Start to Finish
Our integrations assist at every stage in the job lifecycle, keeping your client updated in ServiceChannel moments after you enter the details into BigChange and vice versa. All features are included at every pricing tier.
Job creation
Scheduling and ETA Sync
Two-way notes & attachments sync
Site check in & check out
Site & Asset linking
Quotes & Invoices
Status changes & Stage updates
Full Functionality
During your onboarding, we'll configure your integration to match how your BigChange build is set up, so you don't have to change your workflows.
| Trigger | Action | |
|---|---|---|
| A Work Order is created in ServiceChannel |  |
Accept the Work Order in ServiceChannel and create a Job Group in BigChange,
including:
|
| A Quote is created in BigChange |  |
Create a Quote in ServiceChannel |
| A Quote is accepted in ServiceChannel |  |
Create the Job Group in BigChange |
| A Job is scheduled in BigChange | |
Update the Work Order Scheduled Date in ServiceChannel |
| Engineer starts a Job in BigChange | |
Check in technician in ServiceChannel |
| Engineer completes pre-work documentation in BigChange | |
Submit checklist in ServiceChannel |
| Engineer completes Job in BigChange | |
Set Work Order status to Complete/Pending Confirmation |
| Contractor adds public note in BigChange | |
Add the note in ServiceChannel |
| Client adds note in ServiceChannel | |
Add the note in BigChange |
| Contractor adds public attachment in BigChange | |
Add the attachment in ServiceChannel |
| Client adds attachment in ServiceChannel | |
Add the attachment in BigChange |
| An invoice is approved in BigChange | |
Create an invoice in ServiceChannel |
Pricing
Our usage-based pricing means every customer gets a fully featured integration and premium tier support, no matter your contract size. Simply pick the tier that suits your monthly work volumes.
What is a Job?
We count a job as the moment your integration takes a Work Order or Quote in ServiceChannel and creates a corresponding Job Group in BigChange. Your integration handles every step of the job from quoting through to completion.