0114 321 2685

Client Delivery Manager (Facilities Management)

About the role

The Client Delivery Manager will be responsible for managing relationships with new and existing clients from onboarding through to project delivery and ongoing support where required. 
You’ll be a primary point of contact with clients, taking them through the project scoping phase, managing communications while the project is underway, and providing support during and after the go-live.
You’ll work with our sales and marketing team to onboard clients and educate them about our software and our project process, and with our applications engineering team to ensure projects are delivered to scope and on time.
Ultimately, we anticipate building a Client Delivery Team which the right candidate will have the opportunity to lead.

Person Spec

We are looking for someone organised, tech-literate and friendly. While software development experience is not a requirement, we deliver bespoke technical products which interact with complex workflows and industry-specific technology, so familiarity with Facilities & Job Management software is essential.

We encourage applications from candidates who do not meet all of our requirements, but have the right enthusiasm and attitude. This position would suit people currently working in Project Management, Customer Success, Technical Operations or similar fields.

Roles & Responsibilities

    Ensure all projects are delivered on time and according to client requirements
    Determine and document client requirements with scoping meetings and integration templates
    Coordinate with our applications engineering team where standard integration configurations don’t match client requirements
    Keep the client informed throughout the development and deployment lifecycle with regular updates and address their queries or concerns
    Balance priorities across multiple concurrent projects with 2-4 week delivery windows
    Support recruitment and manage a Client Delivery Team for Facilities & Job Management products and services

Skills & Experience

Essential

    Using facilities and job management software
    Setting up, configuring and administrating software, especially no-code platforms
    Gathering requirements, and helping customers configure systems to match their processes
    Handling a large number of clients and multiple concurrent projects
    Training or supervising team members in a software implementation environment

Nice to have

    Using/building integrations for facilities and job management software, i.e. with other facilities systems or with finance systems
    Producing technical documentation for a non-technical audience
    Using/interacting with APIs e.g. Postman, Zapier, Power Automate
    Change management — clients may discover need to change processes as part of automating
    Managing a software implementation team, including hiring

Benefits

    Flexible hybrid working patterns to fit your schedule and support a healthy work–life balance
    Competitive salary, reviewed every 6 months
    Grow with the company and shape the future of the organisation
    Free Huel