Saving 4,200 hours a year with Joblogic integrations
Learn how Linaker improved client reporting and cut down on admin overload with Joblogic integrations to ServiceChannel, Vantify CAFM and Ostara.
About Linaker
Linaker are one of the UK’s most recognisable names in FM. Established 30 years ago and still proudly independent, Linaker operate from 8 offices across England and Scotland, providing engineering maintenance services for over 3,000 sites across commercial, residential, corporate and leisure for some of the nation’s largest businesses.
Challenge
Maintaining thousands of sites across the UK requires a huge investment in administration and customer service, on top of the on the ground resource required to complete works. From small equipment fixes to site-wide installations, every action must be logged promptly and in detail, and works must be costed and invoiced accurately in a timely manner.
However, the admin burden is more than doubled by reporting requirements to clients. Linaker’s biggest clients include Boots, CBRE, ESR and Knight Frank, who between them use ServiceChannel, Vantify CAFM and Ostara. Linaker’s contracts require them to keep all three of these CAFM systems up-to-date as well as their own Joblogic FSM platform, resulting in hundreds of hours spent each month manually double-keying information from one system to another.
Solution
We put our library of CAFM integrations for Joblogic to work for Linaker, putting four integrations in place to keep each client’s CAFM system in sync with the relevant jobs in Joblogic. Our integrations automate communciations throughout the job lifecycle, including job creation, notifications and attachments and all ETA updates.
Because each client uses their CAFM system slightly differently, Linaker’s staff had to learn multiple workflows for reporting jobs depending on the client, and be trained in multiple different computer systems. We configured each integration to match each clients’ reporting requirements from Linaker’s clients, eliminating the need for manual double-keying and lowering the amount of time wasted on training staff on confusingly similar processes.
Before we used Ferrio we had a big double keying and data entry burden on some contracts, and this was wasting time we could have spent delivering even better service to our clients. Now, with their friendly team and powerful software, we are realizing the power of automation across the business.
Jennie Davies | Head of Business Development
Results
Ferrio’s integrations process over 1,400 jobs for Linaker every month. Automated reporting has saved Linaker’s customer service and admin teams the equivalent of 4,200 working hours each year, freeing them up to focus on more valuable tasks focus on improvements to process and enhancing the customer experience.
Our new Ferrio automations have made my life much easier. Me and my team can now focus on properly important tasks and delivering a better service than ever for our customers.
Stephen Parr | Helpdesk Manager